Effective Date: January 1, 2025
Welcome to the DIY E-Learning platform provided by Travelbridge Immigration Services Inc. ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services.
1. Information We Collect
We collect personal information that you provide directly to us when you create an account, enroll in courses, or interact with our website. The types of information we collect include:
- Personal Information: Full name, email address, telephone number (for two-factor authentication), and password. You may also choose to provide your nationality and current profession.
- Usage Data: Information about how you use our website, including your IP address, browser type, device information, pages visited, and time spent on our site.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, track usage patterns, and deliver personalized content.
2. How We Use Your Information
We use your personal information for the following purposes:
- To Provide and Improve Our Services: We use your information to create and manage your account, process transactions, provide customer support, and improve our course offerings and website functionality.
- To Communicate with You: We may use your information to send you updates, newsletters, promotional materials, and other information related to our services. You can opt out of receiving these communications at any time.
- For Security and Fraud Prevention: We use your information to protect our website, users, and company from fraud, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal requests.
3. Payment Information
For DIY Basic and DIY Premium memberships, payment is required to access courses for a period of 12 months. Please note that we do not store your credit card or payment information on our website. All payment transactions are processed through third-party payment processors who have their own privacy policies and security practices.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information with:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are required to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena, court order, or other legal request.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring or surviving entity.
5. Your Choices
- Account Information: You can update or delete your account information at any time by logging into your account and adjusting your settings.
- Communications: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails or by contacting us directly.
- Cookies: You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.
6. Security
We take the security of your personal information seriously and use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data to Canada and process it there.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors. We encourage you to periodically review this page for the latest information on our privacy practices.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Travelbridge Immigration Services Inc.
Email: inquiries@travelbridgeimmigration.com